HOME APPLIANCE MANAGEMENT IN A TIME OF SOCIAL DISTANCING

Most people would agree that going to the dentist ranks as one of their least favorite experiences. Having to deal with customer service wouldn’t be too far behind. Customer service centers are always: 1) too far away, 2) keep inconvenient hours or 3) are always busy. Or all three. And for large household appliances that won’t fit in the trunk of a car, it’s a whole different level of frustration. Hearing the angst of millions, many companies have migrated their customer service operations to online channels in an effort to provide around-the-clock support without the need to keep a physical service center open 24 hours. Via chatbots or instructional videos on companies’ social media channels or websites, customers can get most of the answers they need without ever waiting in line or being put on hold.